In September 2024 the U.S. Transportation Department began an investigation into U.S. airline’s frequent flier programs. The department's inquiry centers on practices that it describes as potentially unfair, deceptive or anti-competitive, with a focus on four areas: changes to the value of points that the agency said can make it more expensive to book tickets using rewards; lack of fare transparency through dynamic pricing; fees for redeeming and transferring rewards; and reduction in competition among programs due to airline mergers. “These rewards are controlled by…
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State
Response rates from 668 Australia voters.
38% Yes |
62% No |
38% Yes |
62% No |
Trend of support over time for each answer from 668 Australia voters.
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Trend of how important this issue is for 668 Australia voters.
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Unique answers from Australia voters whose views went beyond the provided options.
@B4KZYZR1wk1W
No, as long as all Ts&Cs are clearly communicated to consumers
@B4BPF7T2wks2W
No. These programs are a service provided by a business. Unless they are doing anything immoral or outwardly illegal with them, there should be no reason to restrict them.
@B4B9G5P3wks3W
No, but people ought to avoid such scams to begin with.
@B32RT3F2mos2MO
No, this is a service provided by a business. Given its outcomes are not wide reaching, there isn't much of a need to regulate it.
@B3ZL3PY1mo1MO
There should be better customer protection for e.g. loss of loyalty points
@B3XZGQQ1mo1MO
No but regulators should look into it and prevent misleading ads etc. frequent flier programs are not very good and people shouldn't be taken advance of for programs that only offers minimal rewards.
@B346JKP2mos2MO
Remove frequent flier programs as they encourage flying and contribute to rising GHG emissions.
@9YM4RGF5mos5MO
The government should not directly regulate, however, oversight should be provided through an independent board like the ACCC
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